Workframe was founded in 2016 by Kevin Ryan (of Double Click, Gilt Groupe, Business Insider, MongoDB, Zola) and a team of serial entrepreneurs. We’re a rapidly growing company that is leveraging technology to revolutionize the commercial interiors industry through three core service offerings:
About the Role
As Workframe’s first Customer Success Manager, you will be responsible for training our clients and partners on how to use our platform, as well as be their go-to point person for any questions, comments, or issues they may have with the platform. Additionally, you will be responsible for implementing proper procedures and processes around training and support so that we can begin to increase the size of this team. You will work directly with the company's Chief Product Officer (CPO), and product / engineering teams as you will be the front line of product support and insights. You will have an active part in helping craft the future of our platform every step of the way.
You are highly detail-oriented, you’re comfortable creating “playbooks” for training, creating and disseminating reports around usage, issues, etc. Additionally, you are comfortable speaking with clients and managing their needs. You must have superior expectation management skills. You do not shy away from being on site with a client or receiving a call out of the blue. You do not shy away from problems and thrive and communicating effectively every step of the way so that our clients and senior management within the company know they are in good hands. Your knack for operations enables you to create and implement processes that drive organizational efficiency. You’re personable, have a great sense of humor and are a natural communicator.