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Client Success Lead

About Workframe

Workframe was founded in 2016 by Kevin Ryan (of Double Click, Gilt Groupe, Business Insider, MongoDB, Zola) and a team of serial entrepreneurs.  We’re a rapidly growing company that is leveraging technology to revolutionize the commercial interiors industry through three core service offerings:

  • Our proprietary software enables brokers, landlords and tenants to more efficiently navigate the commercial real estate process from site selection to move-in.  
  • Our integrated furniture business and extensive digital product catalog significantly reduce the costs for companies to furnish their space.  
  • Our technology-enabled project management practice provides companies with a full-service solution that ensures their office build-out projects are completed on-time and on-budget.

About the Role

As Workframe’s first Client Success Manager, you will be responsible for training our clients and partners on how to use our platform, as well as be their go-to point person for any questions, comments, or issues they may have with the platform.  Additionally, you will be responsible for implementing proper procedures and processes around training and support so that we can begin to increase the size of this team.  You will work directly with the company's Chief Product Officer (CPO), and product / engineering teams as you will be the front line of product support and insights. You will have an active part in helping craft the future of our platform every step of the way.

About You

You are highly detail-oriented, you’re comfortable creating “playbooks” for training, creating and disseminating reports around usage, issues, etc. Additionally, you are comfortable speaking with clients and managing their needs. You must have superior expectation management skills. You do not shy away from being on site with a client or receiving a call out of the blue. You do not shy away from problems and thrive and communicating effectively every step of the way so that our clients and senior management within the company know they are in good hands. Your knack for operations enables you to create and implement processes that drive organizational efficiency.  You’re personable, have a great sense of humor and are a natural communicator.


  • 5+ years of experience in at least one of: account management, customer service, inside sales.
  • Candidates with a combination of hands-on operating experience, ideally in a high-growth startup are preferred
  • Candidates who have managed (at least) a small team are preferred
  • Expert-level Excel skills, strong working knowledge of support systems,with the ability to recommend solutions, familiarity with Keynote a plus
  • Highly analytical with a relentless attention to detail
  • Strong interpersonal skills and an ability to effectively prioritize several competing initiatives
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